Creative Breakthroughs, Inc.’s (CBI) consulting and customization services methodology is built upon a simple framework and Team CBI approach. Our goal is to provide the highest and immediate value to our customer partners by the definition of specific milestones and achievable expectations, then consistently bringing budgets on time and on budget.
Each project engagement begins with an alignment call to ensure that those expectations are properly created prior to the kickoff meeting, and to ensure that your requirements are understood. This sets the stage for a successful project.
A detailed project plan, complete with a formalized change request form, will be established during the initial kick-off.
CBI always follows an Assess, Design, Deploy and Support methodology. This ensures that we are able to strategically plan and properly deliver our implementations.
We conduct a complete system technical assessment that documents the information you need to make strategic, balanced IT decisions. Our enterprise-wide networking audit examines:
We look at your bills, interview end users - we cover everything in order to provide you with sound recommendations that will serve your business and your users. We learn how you do business on a daily basis to better understand how to incorporate technology into your environment to optimize your processes.
After the assessment has been completed, we design a solution to address any problems or needs your business’ technology may have. Our servers and computers are built with name-brand components and customized to meet your business objectives. We deliver our design proposal and quote with all costs listed so you know what you are paying for and why you need it before any work is done. We include a very detailed scope of work describing the work step-by-step. We spend the time with you upfront to review the solution and costs involved to ensure you understand the technology we propose.
Efficient installation of the proposed solutions is the key in making a technology transition as smooth as possible. Once a design is approved, CBI will procure all material, test all hardware, configure as much of the hardware as possible at our staging site and schedule delivery and installation. Realizing that sometimes these projects are larger and can take significant time, we will schedule installation times outside of typical business hours, even weekends if needed, to make sure you are operational by Monday morning.
You can count on CBI to provide all the support required to fully utilized the products (hardware and applications) you have acquired. CBI support is enabled through multiple media: 1 on 1 training, group training, video, documentation, etc.
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