Managed Services

Managed Services

Enterprise-class IT services and capabilities combined with a dedicated team of certified engineers and consultants who take accountability for managing IT as a business enabler.

Creative Breakthroughs, Inc. (CBI) empowers even the smallest businesses with the ability to do away with IT anxiety for good. Let us focus on your network so that you can focus on the business of running your business.

24 / 7 / 365 Support

We understand the importance of immediate problem detection and rapid resolution. Our control center continually monitors your systems, so you can be assured of the highest possible service levels. CBI immediately transitions new clients to 24 / 7 / 365 monitoring, which reduces downtime significantly.

Predictable IT Costs

Using advanced methods and tools, we reduce manual tasks and employ efficiencies where possible. Because we manage multiple clients from our centralized operation, you will benefit from economies of scale. The end result is a better coverage than you have now--without the cost. The depth of our experience enables you to upgrade your IT capabilities and up-time at a lower fixed cost.

Improved IT Capabilities

CBI is an IT services consultancy and a leader in network security, integration and management, providing solutions to organizations including the Fortune 50 and across all verticals. We can address any IT needs and will significantly up-grade the level of IT support and capabilities within your company.

Comprehensive Service Levels

We offer our customer partners the following levels of comprehensive monitoring and managed services:

  • MMS Silver
  • MMS Gold
  • MMS Platinum

Review our Monitoring & Managed Services (MMS) Brochure for detailed information

Proactive monitoring, reporting, and security and health system alerts are built into each level of service and provide the foundation for a healthy network. Each successive level adds additional support including server, workstation, and network services. With MMS, long-term IT strategy and planning are clearly articulated, allowing you to create financial predictability and IT stability for your environment.

No-Cost Assessment Services

CBI consistently invests in our client relationships. We will conduct a comprehensive and confidential assessment of your IT environment which forms the basis of business and technical recommendations to enhance or satisfy specific client needs.

Client Testimonials

QUICK FACTS

Headquarters

Troy, MI

Established

1991

Contact Us at 800-747-8585 or fill out the Contact form.

What We Do
  • IT Roadmapping
  • Proactive Maintenance & System Health Checks
  • Backup & Disaster Recovery
  • Virus (Malware) Protection & Spyware Removal
  • Patch Management
  • Network Monitoring & Internet Connectivity
  • Application Deployment
  • End-User Support & Help Desk (On-Site, Remote Access)
  • Reporting at Client Defined Intervals
  • Hardware / Applications Sourcing & Financing**
  • Asset Lifecycle Management
  • Project Level Engagements
  • Security Recommendations

**Contact a CBI Representative about leasing / financing options

Geographic Coverage

Centrally located in the Detroit metropolitan area. Servicing customers across Southeastern Michigan.

Extended Enterprise

The source for all your IT needs. CBI is partnered with Symantec, Dell, Fortinet, and Microsoft.

Support Capabilities

21 Full-Time Engineers, Senior Engineers and Consultants on staff

Growth

Creative Breakthroughs, Inc.'s "Customer First" approach results in exceptional cSAT levels which has driven double digit growth over three consecutive years

Response Time

Service Level Agreements guarantee customer response time

Industry Experience

Manufacturing, Engineering, Healthcare (Dental & Medical Offices), Education, Financial Services, Retail, Insurance, Professional Services

Brochure